Customer Service Specialist – Bilingual (Fluent in Arabic & English) | Cairo, Egypt

Agoda(1 month ago)

Cairo, EgyptOnsiteFull TimeJunior$49,698 - $67,084 (estimated)Customer Support

About this role

The Customer Experience Specialist in Cairo supports Arabic and English-speaking guests and partners, delivering real-time assistance through phone, email, and chat. The role focuses on resolving booking issues end-to-end, maintaining confidentiality, and contributing to team KPIs within Agoda’s data-driven Customer Support organization. It offers global exposure across multiple product lines and requires working rotational shifts to support a 24/7 operation.

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Required Skills

Problem Solving
Communication
Phone Support
Email Support
Chat Support
High Volume
Booking Ownership
KPI Achievement
Product Expertise
Policy Adherence

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About Agoda

careersatagoda.com

Agoda is a global online travel booking platform headquartered in Singapore that helps travelers find and book hotels, vacation rentals, flights, and activities. Founded in 2005 and now part of Booking Holdings, Agoda is known for its deep inventory—especially across Asia—competitive pricing, and localized websites and mobile apps. The company emphasizes technology-driven search, personalization, and revenue-management tools while partnering directly with hotels and property owners to manage distribution and promotions. Millions of travelers use Agoda for regional coverage, frequent deals, loyalty benefits, and 24/7 customer support.