Customer service specialist in the automotive industry with Croatian

Philip Morris International(1 year ago)

RemoteFull TimeJunior$42,932 - $58,503 (estimated)Customer Service

About this role

Advisor I, Customer Service for Volkswagen Group provides frontline support to customers via phone, chat, and email, handling routine inquiries and product/service information. The role supports Croatian- and English-speaking customers, documents interactions in CRM, and helps troubleshoot automotive and digital product issues. The position is full-time with paid training, benefits, and remote work from home.

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Required Skills

Customer Service
Communication
Croatian
English
CRM
Troubleshooting
Documentation
Problem Solving
Attention To Detail
Teamwork

About Philip Morris International

pmi.com

Philip Morris International (PMI) is a leading global company focused on creating a smoke-free future by developing innovative alternatives to traditional cigarette smoking. Committed to providing products that are better choices for consumers, PMI aims to replace cigarettes with smoke-free products over time. The company leverages advanced technology and rigorous research to enhance the consumer experience while prioritizing public health and sustainability. With a strong vision for a smoke-free world, PMI is transitioning towards a portfolio that reflects its commitment to reduced-risk products.

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