Customer Service Specialist
iHerb(19 hours ago)
About this role
A Customer Service Specialist at iHerb serves as the primary contact for customer inquiries and provides solutions through various communication channels to foster customer satisfaction and loyalty. The role involves handling complaints, managing accounts, and coordinating with internal teams.
Required Skills
- Customer Service
- Communication
- Problem Solving
- Account Management
- Multichannel Support
- Documentation
- Problem Analysis
- Active Listening
- CRM
- Communication Skills
About iHerb
iherb.comiHerb is an online retailer specializing in health and wellness products, offering a wide selection of vitamins, nutritional supplements, herbal remedies, natural personal-care and beauty items, and specialty groceries. The site sells products from many national and international brands, with customer reviews, competitive pricing, promotions, and a loyalty/rewards program. iHerb operates global shipping from regional warehouses and emphasizes convenience through subscription/auto-replenishment and frequent discounts. Customers choose it for its broad catalog of natural-health products and international reach.
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