Customer Service Specialist
iHerb(17 hours ago)
About this role
The Customer Service Specialist (CSS) at iHerb is responsible for engaging with customers via various channels, resolving inquiries and complaints, and managing customer accounts to foster loyalty and ensure high-quality service. The role involves collaboration with internal teams and emphasizes professionalism, problem-solving, and excellent communication.
Required Skills
- Customer Service
- Problem Solving
- Communication
- Account Management
- CRM
- Zendesk
- Gmail
- Social Media
- Team Collaboration
- Attention to Detail
Qualifications
- High School Diploma
About iHerb
iherb.comiHerb is an online retailer specializing in health and wellness products, offering a wide selection of vitamins, nutritional supplements, herbal remedies, natural personal-care and beauty items, and specialty groceries. The site sells products from many national and international brands, with customer reviews, competitive pricing, promotions, and a loyalty/rewards program. iHerb operates global shipping from regional warehouses and emphasizes convenience through subscription/auto-replenishment and frequent discounts. Customers choose it for its broad catalog of natural-health products and international reach.
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