Analyst, GBS - Consumer Contact Center Agent-4
Heinz(17 days ago)
About this role
This role involves handling customer interactions across multiple channels, providing information about products and services, resolving inquiries and complaints, and maintaining high customer satisfaction. It includes documenting interactions, processing rewards, and acting as a liaison for social media escalations in a dynamic customer service environment.
Required Skills
- Customer Service
- CRM
- MS Office
- Social Media
- Communication
- Problem Solving
- Active Listening
- Salesforce
- Multichannel Support
- B2B Communication
About Heinz
heinz.comHeinz is a renowned food company known for its iconic condiments, particularly its world-famous ketchup. With a rich history spanning over 150 years, Heinz specializes in the production of high-quality food products that inspire a passionate consumer following. The company continually innovates, introducing new flavors and products while maintaining a strong commitment to quality. Heinz operates under the belief that food should evoke love and connection, which is reflected in their marketing and product offerings.
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