Customer Service Specialist
Bosch Group
About this role
The Customer Service Specialist at Bosch Thermotechnology serves as a key advocate for customers across North America, providing Tier 2 support to enhance their experience through personalized assistance, proactive communication, and support tools. The role involves resolving escalated issues, supporting Tier 1 agents, managing customer orders, and collaborating across teams to improve service quality.
Skills
Qualifications
About Bosch Group
bo-sch-group.deBosch Group is a global engineering and technology company that supplies products and services in mobility, industrial technology, consumer goods, and energy and building technology. Its businesses include automotive components, power tools, household appliances, software, and digital solutions for industrial and commercial customers worldwide.
About Bosch Group
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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Salary
$40k – $50k
per year