Customer Service Supervisor
Cochlear(1 month ago)
About this role
A Regional Customer Service Supervisor at Cochlear supports the company’s mission to help people hear by overseeing customer service operations across Panama, Colombia, and Mexico. The role ensures regional alignment with corporate objectives and data governance in Salesforce Health Cloud while fostering a customer-first culture. It acts as a regional liaison between country teams and global leadership to strengthen overall service performance.
Required Skills
- KPI Monitoring
- Process Improvement
- Salesforce
- Order Management
- Leadership
- Change Management
- Reporting
- Customer Advocacy
- Compliance
- Coaching
Qualifications
- Bachelor's Degree in Business Administration
- Bachelor's Degree in Industrial Engineering
About Cochlear
cochlear.comCochlear is a leader in hearing device implants that help to restore hearing and connect people to a world of sound. Start your hearing journey today!
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