Customer Service Team Leader
Thales
About this role
The Customer Service Team Leader will lead a team of customer service professionals for the NORAM market, ensuring high customer satisfaction and serving as the primary escalation point for complex issues. The role focuses on driving operational excellence, coordinating cross-functional activities, and fostering continuous improvement and customer-first thinking. The leader will also manage forecasts, resource planning, and key account relationships to meet service objectives.
Skills
Qualifications
About Thales
thalesgroup.comFrom Aerospace, Space, Defence to Security & Transportation, Thales helps its customers to create a safer world by giving them the tools they need to perform critical tasks
Recent company news
Thales GroupThales launches SkyDefender: the integral air and missile defence dome with Artificial Intelligence
1 week ago
Thales GroupThales launches STORM 2 to protect soldiers from drone threats
1 week ago
ThalesThales Named One of Canada’s Best Diversity Employers of 2026
3 weeks ago
Space Intel ReportThales Group: Space business grew 7.6% in 2025 on way to 7%+ margin in 2027; merger with Airbus, Leonardo on track
2 weeks ago
Thales GroupThales to recruit more than 9,000 new employees in 2026
1 month ago
About Thales
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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View leadership team, funding history,
and employee contacts for Thales.
Salary
$130k – $170k
per year