Customer Service Team Manager - Mandarin Team (Kuala Lumpur)
Agoda(18 days ago)
About this role
A Contact Center Team Manager at Agoda is a Kuala Lumpur–based leadership role within the Customer Experience Group overseeing a multilingual inbound contact center. The position supports business objectives and contributes to initiatives that influence the international contact center network while collaborating with cross-functional teams.
Required Skills
- Coaching
- People Management
- Recruitment
- Workforce Planning
- Performance Analysis
- Quality Assurance
- Shift Management
- Microsoft Excel
- Communication
- Mandarin
+1 more
About Agoda
careersatagoda.comAgoda is a global online travel booking platform headquartered in Singapore that helps travelers find and book hotels, vacation rentals, flights, and activities. Founded in 2005 and now part of Booking Holdings, Agoda is known for its deep inventory—especially across Asia—competitive pricing, and localized websites and mobile apps. The company emphasizes technology-driven search, personalization, and revenue-management tools while partnering directly with hotels and property owners to manage distribution and promotions. Millions of travelers use Agoda for regional coverage, frequent deals, loyalty benefits, and 24/7 customer support.
Apply instantly with AI
Let ApplyBlast auto-apply to jobs like this for you. Save hours on applications and land your dream job faster.
More jobs at Agoda
Similar Jobs
Freight Coordinator, Mandarin + English
Spreetail(14 days ago)
Senior Associate, Risk Operations (Trading Risk Control - Mandarin & English Support)
OKX(18 days ago)
customer service Mandarin
Two95 International Inc.(1 year ago)
Customer Success Specialist - Mandarin speaker
Two95 International Inc.(1 year ago)
Team Lead, Customer Service (Russian Speaker) - Based in Kuala Lumpur, Malaysia
OKX(1 month ago)
Hiring Complaince Officer
Two95 International Inc.(4 years ago)