Team Lead, Customer Service (Russian Speaker) - Based in Kuala Lumpur, Malaysia
OKX(1 month ago)
About this role
The Customer Service Manager at OKX will lead the local customer service team to deliver high-quality support for the crypto exchange and wallet products. The role focuses on ensuring operational excellence, maintaining service quality and processes, and driving continuous improvement while collaborating with cross-functional stakeholders. The manager will also contribute to hiring, training, scheduling, and supporting 24x7 operations to meet business and customer needs.
Required Skills
- Customer Service
- Metrics Monitoring
- Quality Assurance
- Cross Functional
- Recruitment
- Scheduling
- KPI Monitoring
- Performance Reviews
- Training Coordination
- Process Improvement
+3 more
Qualifications
- Bachelor's Degree
- 3 Years Experience Leading Teams
- English Fluency
- Russian Fluency
About OKX
okx.comOKX is a global cryptocurrency platform that lets users buy, sell, trade and store Bitcoin, Ethereum and hundreds of other tokens via its exchange, mobile app and custodial wallet. It offers spot, margin and derivatives trading, staking and savings (earn) products, a DeFi gateway and an NFT marketplace, along with developer APIs and institutional services. OKX targets both retail and professional traders with advanced trading tools, deep liquidity and security controls, while positioning itself as a Web3 infrastructure provider for global markets.
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