Customer Service Team Manager
Agilisys(19 days ago)
About this role
The Customer Service Team Manager at North Somerset Council is responsible for leading, motivating, and developing a team of Customer Service Advisors in a fast-paced contact center environment. This role involves driving performance against KPIs and SLAs, building strong client relationships, and championing continuous improvement through a digital-first approach.
Required Skills
- Team Leadership
- Client Management
- KPI Management
- Process Improvement
- Communication
About Agilisys
agilysys.comAgilysys is a software and services company focused on the hospitality industry, providing cloud and on‑premise solutions for property management, point‑of‑sale, inventory and workforce management, payments, and guest engagement. Its platforms help hotels, resorts, casinos, restaurants and similar operators streamline operations, personalize guest experiences, and optimize revenue with analytics and integrated workflows. Agilysys emphasizes scalable, hospitality‑specific functionality and integration across multi‑property deployments to support complex operational needs worldwide.