Customer Services Team Manager - Leicester
Boden(26 days ago)
About this role
A Team Manager at Boden supports senior management in driving business performance and oversees the day-to-day running of the customer service/contact centre. The role focuses on inspiring and motivating frontline advisors to deliver exceptional customer experiences while contributing to continuous improvement and efficiency. It is a people-focused leadership position based at the Leicester office with hybrid working.
Required Skills
- Performance Management
- Coaching
- Communication
- Stakeholder Management
- Time Management
- Data Analysis
- Call Centre
- Multi-Channel
- Leadership
- Talent Development
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