Customer Services Agent - France

AnyVan(2 months ago)

Cape Town, South AfricaOnsiteFull TimeJunior$51,832 - $69,867 (estimated)Operations

About this role

A Customer Services Agent at AnyVan serves as the frontline expert for customers in France, managing inquiries via phone and digital channels while focusing on providing exceptional service to enhance customer satisfaction. The role entails quick resolution of queries, effective communication, and meticulous record-keeping, all while operating within a fast-paced, target-driven environment. Candidates must have over three years of customer service experience, fluency in French and English, and strong IT skills, particularly with digital services.

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Required Skills

Customer Service
Problem Solving
Multi-Channel Support
Active Listening
Query Resolution
Communication Skills
Team Collaboration
Time Management
IT Proficiency
Bilingual

+5 more

Qualifications

3 years+ customer services experience in a call centre environment
Fluent in French and English
Minimum typing speed of 30+ words per minute with high accuracy
Proficient with IT packages (especially G-Suite) and digital services

About AnyVan

www.anyvan.com

AnyVan is a European online marketplace that connects users with delivery, transport, and removal services through a network of transport partners who bid for their jobs. Founded in 2009, the platform offers a range of services including home removals, van hire, self-storage, and car transport. Customers appreciate AnyVan for its user-friendly interface and competitive pricing, making logistics solutions more accessible and efficient. With a strong focus on sustainability, the company aims to reduce wasted transportation miles while providing reliable services.