Customer Solution Engineer

Weaviate(2 months ago)

RemoteFull TimeSenior$155,451 - $208,579 (estimated)Solution Engineering (Platform Operations)

About this role

A Customer Solution Engineer at Weaviate provides hands-on technical support to enterprise customers, ensuring they effectively utilize the AI-native vector database. Key responsibilities include troubleshooting, deployment guidance, and collaborating with engineering teams to resolve software issues. The role also involves leading customer migrations, contributing to product development through feedback, and developing repeatable processes for scaling the Customer Solution Engineering team. Candidates should have over 5 years of experience in a technical role, familiarity with cloud services, and strong problem-solving abilities.

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Required Skills

Technical Guidance
Customer Support
Issue Troubleshooting
Deployment Assistance
Configuration Support
Product Improvement
Data Migrations
Playbook Development
Communication Skills
Problem-Solving

+12 more

About Weaviate

weaviate.io

Weaviate is an AI-native vector database designed to help developers create intelligent applications more efficiently. It allows for seamless integration of AI functionalities, enabling advanced features such as retrieval augmented generation and agentic AI capabilities for building sophisticated chat experiences. Weaviate’s architecture is scalable and enterprise-ready, making it suitable for deployment in cloud environments. The platform is widely used by a growing community of AI developers, providing tools and documentation to accelerate the development of AI-driven solutions.