Technical Product Support Specialist (Telehealth)

AnsibleHealth(1 month ago)

RemoteFull TimeMedior$91,779 - $122,992 (estimated)Engineering

About this role

The Technical Product Support Specialist (Telehealth) at Ansible Health provides comprehensive technical support to patients and clinical staff, primarily focused on guiding older adults through using Android tablets and ensuring correct data transmission from remote patient monitoring devices. The role involves troubleshooting issues, managing project tools like GitLab and Azure DevOps, and collaborating with the engineering team to escalate and resolve technical challenges. Candidates should have experience in customer support, familiarity with medical devices, and strong problem-solving skills.

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Required Skills

Technical Support
Patient Assistance
Android Tablet
Samsung Knox
RPM Devices
Zoom Meetings
Azure CosmosDB
Azure DevOps
GitLab
Communication Skills

+9 more

Qualifications

Prior experience in a customer support role, such as Technical Support Specialist or Support Engineer
Expertise in Android Tablets, Samsung Knox Suite, and Knox Manage
Proficiency in managing Zoom Meetings and Zoom Phone
Familiarity with medical devices (e.g., Blood Pressure monitor, Pulse Oximeter)
Knowledge of Athenahealth preferred
Experience using issue tracking software and remote support tools (e.g., Gitlab, Azure DevOps) is a plus
Understanding of technology systems, particularly Google Workspace

About AnsibleHealth

www.ansiblehealth.com

AnsibleHealth is a virtual pulmonary rehabilitation center that specializes in providing personalized care for individuals with chronic respiratory conditions such as COPD and CHF. The platform connects patients with specialized care teams from the comfort of their homes, facilitating diagnosis, treatment plans, and ongoing support. AnsibleHealth not only focuses on improving patient outcomes through tailored therapy and monitoring but also aims to keep patients healthy and out of hospitals. With partnerships with major insurance providers, many patients can access its services with no co-pays, making high-quality healthcare more accessible.