Customer Solutions Representative (Consumer)

The Customer Solutions Representative (Consumer) serves as the primary point of contact for Masco Canada's consumer customers, handling inquiries and resolving issues across phone, chat, and email channels. This role focuses on delivering exceptional service by addressing product, order, warranty, and troubleshooting requests while maintaining high performance metrics. The position requires strong communication skills, proficiency in CRM systems, and the ability to work independently in a fully remote environment.