Customer Success Advocate
1-800 Contacts(1 month ago)
About this role
A Remote Customer Service Representative for 1-800 Contacts provides inbound support and sales to customers, helping them order contact lenses and ensuring a positive experience. The role requires completion of a mandatory three-week remote training and permanent residence in an approved hiring state (North Carolina, Texas, or Utah). This full-time position includes eligibility for benefits, regular performance reviews, and bonus opportunities.
Required Skills
- Inbound Calls
- Customer Service
- Consultative Sales
- Team Communication
- Problem Solving
- Performance Metrics
- Remote Work
- Internet Reliability
- Typing
About 1-800 Contacts
1800contacts.com1-800 Contacts is a leading online retailer specializing in contact lenses and related eye-care products. The company streamlines ordering with online prescription management, reorders and fast shipping, plus customer support that helps verify prescriptions and answer fit questions. They sell major brand lenses, solutions and accessories through their website and mobile app, focusing on convenience, refill reminders, and easy delivery for everyday wearers.