Customer Success Architect, EMEA

GitLab Prospects(10 days ago)

RemoteFull TimeSenior$133,761 - $179,737 (estimated)Customer Success

About this role

The Customer Success Architect at GitLab is a strategic post-sales role that aligns the GitLab DevSecOps platform with customers' business objectives to drive adoption, retention, and growth. CSAs serve as trusted, consultative technical advisors, guiding customers through onboarding, adoption planning, and maturity of their software development lifecycle. The role also acts as a liaison across Product, Engineering, Support, Sales, and Professional Services to ensure customers achieve measurable outcomes.

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Required Skills

Git
Branching Strategies
SDLC
CI/CD
DevSecOps
Customer Success
Account Management
Onboarding
Project Management
Communication

+2 more

About GitLab Prospects

gitlab.com

This company offers an AI-powered DevSecOps platform that integrates security across the software development lifecycle, delivering automated SAST, SCA, secrets and configuration checks, and runtime protections. Its machine‑learning-driven risk prioritization and actionable remediation guidance reduce noise and help teams focus on the highest‑impact vulnerabilities. With native CI/CD and developer workflow integrations plus compliance reporting, the platform is built to help engineering and security teams shift security left and ship cloud‑native applications faster and safer.

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