Customer Success Associate
Figure(1 month ago)
About this role
A Customer Success Associate at Figure is a customer-facing role based in the Customer Support Center for a blockchain-enabled consumer finance platform. The position operates in a fast-paced call center environment and involves becoming knowledgeable about products, participating in training and licensing programs, and supporting initiatives to improve the customer experience. The role contributes to compliance and process improvement efforts while representing the company to prospective and existing customers.
Required Skills
- Customer Support
- Inbound Calls
- Live Chat
- Email Support
- Troubleshooting
- Technical Support
- Video Notary
- Training
- Communication
- Problem Solving
+3 more
Qualifications
- BA/BS Degree
- E-Notary License
- Compliance Training
- Background Check
About Figure
figure.comFigure is America’s #1 non-bank HELOC lender and a financial technology company that specializes in Home Equity Lines of Credit for U.S. homeowners. Its HELOC products are positioned for home renovations, debt consolidation, medical expenses, and other large purchases, and are promoted through a fast, digital application and streamlined underwriting. As a tech-driven alternative to traditional banks, Figure emphasizes online tools, clear pricing, and customer support to help homeowners access their home equity.
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