Customer Success Associate

Worldly(26 days ago)

RemoteFull TimeJunior$60,000 - $75,000Customer Success

About this role

A Customer Success Associate at Worldly acts as the primary technical contact for clients, providing support and training on the company’s sustainability tools to enhance user value and drive product adoption. The role involves collaborating with cross-functional teams to facilitate the implementation of sustainability strategies and integrating Worldly’s data into third-party systems. Key responsibilities include addressing customer inquiries, supporting sales efforts, and keeping up with sustainability trends to ensure the tools remain relevant and effective for users.

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Required Skills

Customer Support
Technical Assistance
Sustainability Expertise
Data-Driven Decisions
Project Management
Client Relationship Management
Product Adoption
Cross-Functional Collaboration
Analytical Skills
Industry Knowledge

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About Worldly

worldly.io

Worldly is a leading sustainability data and analytics platform designed for retail and consumer goods companies. It provides tools and insights that help brands and manufacturers track supply chain performance, manage social and environmental impacts, and fulfill sustainability reporting requirements. With a focus on empowering stakeholders with rich data and efficient workflows, Worldly aims to simplify sustainability efforts and drive measurable progress across the industry. The platform facilitates supplier engagement, risk management, and regulatory compliance through its extensive network of suppliers.