Customer Success Associate
Auctane
About this role
A Customer Success Associate at Auctane (Metapack) manages the post-sale customer lifecycle for a portfolio of small to medium business accounts, focusing on retention, growth, and service delivery. The role owns onboarding through BAU and contract renewals while representing the customer internally across product, engineering, support, and commercial teams.
Skills
About Auctane
auctane.comAuctane is a shipping and logistics technology company that builds cloud-based tools, APIs and services to help merchants manage shipping, fulfillment, and carrier connectivity across ecommerce channels. Its platform offers automated label creation, rate shopping, tracking, and analytics to streamline operations for retailers and marketplaces. Auctane integrates with major carriers and sales channels and provides developer-friendly APIs to embed shipping into apps and workflows. Their stated mission, "Every merchant, everywhere," reflects a focus on simplifying shipping at scale for businesses of all sizes.
Recent company news
PR NewswireThoma Bravo to Acquire WWEX Group and Combine with Auctane to Form Global Logistics Leader
1 week ago
FreightWavesThoma Bravo to acquire WWEX Group, combine with Auctane
1 week ago
TradingViewBlackstone, Ares Back $5 Billion Financing for Thoma Bravo's WWEX-Auctane Merger
5 days ago
Bloomberg.comThoma Bravo Agrees Deal to Buy Logistics Provider WWEX Group
1 week ago
Alternatives WatchThoma Bravo strikes deal to acquire WWEX Group, merge it with Auctane
1 week ago
About Auctane
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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View leadership team, funding history,
and employee contacts for Auctane .
Salary
$70k – $93k
per year