Customer Success Associate
Auctane (3 months ago)
About this role
A Customer Success Associate at Auctane (Metapack) manages the post-sale customer lifecycle for a portfolio of small to medium business accounts, focusing on retention, growth, and service delivery. The role owns onboarding through BAU and contract renewals while representing the customer internally across product, engineering, support, and commercial teams.
Required Skills
- Account Management
- Customer Service
- Onboarding
- Renewals
- Contract Admin
- CRM
- Salesforce
- Communication
- Organization
- Detail Oriented
+3 more
About Auctane
auctane.comAuctane is a shipping and logistics technology company that builds cloud-based tools, APIs and services to help merchants manage shipping, fulfillment, and carrier connectivity across ecommerce channels. Its platform offers automated label creation, rate shopping, tracking, and analytics to streamline operations for retailers and marketplaces. Auctane integrates with major carriers and sales channels and provides developer-friendly APIs to embed shipping into apps and workflows. Their stated mission, "Every merchant, everywhere," reflects a focus on simplifying shipping at scale for businesses of all sizes.