Customer Success Associate
Qualio(10 days ago)
About this role
Qualio is seeking a Customer Success Associate to enhance customer retention, growth, and experience through account management, renewal handling, and collaboration across teams. The role involves working remotely with a focus on customer engagement and satisfaction within the life sciences industry.
Required Skills
- Customer Relationships
- Account Management
- Renewals
- Upselling
- Salesforce
- Communication
- Project Management
- SaaS
- Relationship Building
- Negotiation
About Qualio
qualio.comQualio is a cloud-based Quality Management System (QMS) that helps regulated life sciences, medtech, biotech, and pharma companies manage quality, design controls, and compliance. It combines QMS, design-controls workflows and compliance intelligence to keep teams continuously audit-ready and automates gap analyses across 28+ regulatory standards (FDA, ISO 13485, MDR, etc.), cutting audit prep from 20+ weeks to under 4. Qualio includes document control, training, CAPA, supplier management and reporting to help teams scale development while maintaining regulatory compliance.
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