Customer Success Manager
Pelican
About this role
Peli BioThermal is hiring a Customer Success Manager to serve as the key post-implementation liaison, ensuring customer satisfaction and program retention in the global life sciences industry. The role involves overseeing customer onboarding, monitoring account performance, managing relationships, and collaborating across departments to support customer success and business growth.
Skills
Qualifications
About Pelican
pelican.comPelican Products is a global maker of high-performance protective solutions, best known for its rugged, watertight, crushproof cases that protect cameras, electronics, instruments, and other critical gear. The company also produces temperature-controlled packaging and cold-chain solutions (Pelican BioThermal), portable lighting systems, and accessories for professional and consumer markets. Pelican’s products are built for demanding environments and are widely used by military, first responders, photographers, and industrial customers, with customization options and industry-leading warranties.
About Pelican
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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Salary
$75k – $95k
per year