Customer Success & Development Manager - Italy

Qonto(5 years ago)

HybridFull TimeMedior$69,539 - $93,492 (estimated)Customer Success

About this role

The Customer Success & Development Manager Italy at Qonto manages a portfolio of Italian SME customers to ensure successful onboarding, ongoing engagement, and long-term loyalty. The role focuses on maximizing customer value from Qonto’s finance workspace while acting as the primary point of contact for Italian clients. It sits within a fast-growing fintech environment and involves close collaboration with Sales, Product, Marketing, and other teams across Europe. The position is based in Milan and combines customer advocacy with commercial impact on activation, retention, and revenue metrics.

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Required Skills

Customer Success
Account Management
Client Onboarding
Customer Retention
Revenue Growth
Upselling
Relationship Management
Portfolio Management
Consultative Selling
Cross Functional Collaboration

+9 more

About Qonto

qonto.com

Qonto is a digital business banking platform that provides business accounts, payment cards, and tools to manage company finances. It bundles invoicing, bookkeeping, expense management and financing options to simplify cashflow and accounting workflows. Targeted at small and medium-sized businesses and freelancers, Qonto emphasizes a streamlined digital experience, integrations and dedicated customer support (7/7).