Customer Success Manager (SMB) (Position located in Lyon, France)

KnowBe4(27 days ago)

HybridFull TimeMedior$84,436 - $112,356 (estimated)Customer Success

About this role

The Customer Success Manager (SMB) at KnowBe4 is focused on maximizing customer lifetime value for an assigned portfolio by ensuring successful adoption and ongoing value realization of the KnowBe4 platform. This role serves as a trusted advisor to customers and collaborates across internal teams to support onboarding, retention, growth, and renewals. The position emphasizes delivering measurable outcomes and maintaining strong customer satisfaction and loyalty.

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Required Skills

Relationship Building
Consultative Strategy
Assessments
Onboarding
Account Configuration
Product Training
Change Management
Technical Coordination
Usage Monitoring
Adoption

+11 more

Qualifications

Associate's Degree

About KnowBe4

knowbe4.com

KnowBe4 is a Human Risk Management (HRM) platform that helps organizations reduce human-driven cyber risk through security awareness training, simulated phishing, and cloud email protection. Its HRM+ SaaS offering bundles interactive training content, automated phishing simulations, reporting and remediation tools, and incident response automation to measure and lower employee risk. The platform integrates with common email and cloud systems and is used by thousands of organizations — including 47 of the top 50 cybersecurity firms. Customers choose KnowBe4 for its broad content library, ease of deployment, measurable metrics, and phishing incident automation.