Customer Success Digital Programs Manager

Mixpanel(5 days ago)

HybridFull TimeManager$140,274 - $182,597 (estimated)Customer Success

About this role

The Digital Programs Manager at Mixpanel is responsible for designing and scaling digital customer experiences for the company’s scaled (downmarket) customer base. The role sits at the intersection of customer experience, operations, and technology and emphasizes turning strategy into actionable, data-informed programs and continuous improvement. You will partner across Product, Sales, Marketing, and Customer Success teams to deliver a digital-first customer experience.

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Required Skills

Program Management
Lifecycle Marketing
Automation Tools
CRM
Data Analysis
SQL
Communication
Documentation
Customer Success
Cross-Functional

About Mixpanel

mixpanel.com

Mixpanel is a product analytics platform that helps teams track, analyze, and act on user behavior across web and mobile. It provides robust event tracking, funnels, retention analysis, cohorting, and real-time segmentation to reveal conversion paths and engagement drivers. With SDKs, APIs, and integrations, Mixpanel delivers both user‑level and aggregate insights to inform product decisions and power acquisition, growth, and retention strategies. Product and growth teams rely on its flexible event model and actionable reporting to measure impact and iterate quickly.