Customer Success Manager
8am(29 days ago)
About this role
The Customer Success Manager at 8am is responsible for driving retention and growth for a defined cohort of customers through a digital-first, scaled engagement model. The role sits within a Digital Customer Success Pod that leverages automation, AI insights, lifecycle programs, and self-service channels to deliver value at scale. The position is focused on ensuring consistent customer value and strong revenue retention metrics.
Required Skills
- Customer Success
- Retention
- Growth
- Renewals
- Portfolio Management
- Data Analysis
- AI Insights
- Automation
- Lifecycle Management
- Digital Engagement
+5 more
About 8am
8am.com8am (formerly AffiniPay) provides integrated software and payments solutions for legal, accounting, and professional services firms. Their platform unites client intake, case and practice management, CRM, billing, and secure payment processing (including LawPay and MyCase products) to streamline workflows from intake to payment and maintain compliance. Founded in 2005 and based in Austin, 8am focuses on helping firms—especially personal injury and small-to-mid sized practices—simplify operations so they can concentrate on clients and outcomes.
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