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Customer Success, Director at Genesys - ApplyBlast

Customer Success, Director

Genesys

5 months ago

Remote

Full Time

Senior

0 applicants

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About this role

The Customer Success Manager, Director at Genesys leads strategic partnerships with enterprise clients to drive customer experience adoption and business growth. This consultative role involves managing executive relationships, developing success plans, and collaborating with sales and professional services to ensure optimal solution implementation. The position focuses on retention, expansion opportunities, and advocating for customers throughout their journey with the AI-powered Experience Orchestration platform.

Responsibilities

Manage portfolio of enterprise customers as primary business point of contact
Develop and execute customer success plans for mutual achievement
Execute executive business reviews to track business objectives
Proactively identify expansion opportunities and drive incremental bookings
Collaborate with sales and professional services for cross-sell opportunities

Skills

Qualifications

Bachelor's degree in technology or business10+ years in technology consulting or enterprise account managementProven sales track record in SaaS

About Genesys

genesys.com

Headquarters

Menlo Park, California, United States

Company Size

5001-10000 employees

Founded

1990

View Profile

Genesys delivers AI-powered omnichannel customer experience and contact center software via its cloud-based Genesys Cloud platform. It enables personalized engagement across channels and end-to-end customer journey orchestration with AI and automation for organizations worldwide.