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Customer Success Director at Genesys - ApplyBlast

Customer Success Director

Genesys

1 month ago

Remote

Full Time

Director

1 applicant

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About this role

The Customer Success Director leads strategic partnerships to drive adoption, retention, and expansion across a global portfolio of enterprise customers. This role acts as a trusted advisor to executive stakeholders, guiding transformation strategies and aligning cross-functional teams to deliver measurable business impact. The position focuses on elevating long-term customer value by shaping how organizations realize the full potential of AI-powered customer experience solutions.

Responsibilities

Lead strategic partnerships to drive adoption, retention, and expansion across enterprise accounts
Develop and execute Customer Success Plans aligning customer objectives with measurable KPIs
Partner cross-functionally with Sales, Professional Services, and Renewals teams to ensure seamless lifecycle execution

Skills

Qualifications

Bachelor's degree in a technology or business related field

About Genesys

genesys.com

Headquarters

Menlo Park, California, United States

Company Size

5001-10000 employees

Founded

1990

View Profile

Genesys delivers AI-powered omnichannel customer experience and contact center software via its cloud-based Genesys Cloud platform. It enables personalized engagement across channels and end-to-end customer journey orchestration with AI and automation for organizations worldwide.