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Customer Success Engineer at Element451 - ApplyBlast

Customer Success Engineer

Element451

17 days ago

3.8 on Glassdoor

Remote

Full Time

Medior

20 applicants

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About this role

Element451 is seeking a Customer Success Engineer to provide technical depth and support to the Customer Success team, ensuring smooth implementation handoffs and resolving complex customer escalations. This role focuses on enabling Account Managers with technical knowledge, leading post-go-live solutioning, and maintaining deep platform fluency to drive customer satisfaction and retention. The position requires strong technical discovery skills and experience with higher education CRM workflows.

Responsibilities

Triage and resolve technical escalations before they reach Engineering
Lead technical discovery and solutioning for post-go-live customer needs
Coach AMs on platform fundamentals and build internal enablement assets

Skills

About Element451

element451.com

Headquarters

Raleigh, North Carolina, United States

Company Size

51-200 employees

Founded

2018

View Profile

Element451 is an innovative AI-driven platform designed for the higher education sector, focusing on enhancing admissions, marketing, engagement, and student success initiatives. By integrating artificial intelligence into their CRM system, Element451 empowers institutions to streamline their processes and improve communication with students and prospects. With a user-friendly interface and robust features, the platform helps educational organizations maximize their operational efficiency and student engagement.