Customer Success Escalations Manager
Flex(11 months ago)
About this role
Flex is a growth-stage FinTech company based in NYC dedicated to improving the rent payment experience by offering flexible payment options. They are building a team to enhance customer support operations and process efficiency in a fast-growing environment.
Required Skills
- Customer Service
- Escalation Management
- Fintech
- Process Improvement
- Data Analysis
- Zendesk
- SQL
- Cross-functional Collaboration
- Team Leadership
- Customer Support
About Flex
flex.comNew Relic is a cloud-based observability platform that helps engineering and operations teams monitor, troubleshoot, and optimize software and infrastructure in real time. It ingests telemetry — metrics, logs, traces, events, and synthetics — via agents and integrations and unifies that data into dashboards, alerts, and a query language (NRQL) for full‑stack visibility across applications, services, containers, and cloud resources. New Relic One bundles APM, infrastructure monitoring, distributed tracing, logging, synthetics, and incident response workflows with integrations for major cloud providers and developer tools. Teams choose New Relic for its rich instrumentation, analytics, and real‑time troubleshooting capabilities at scale.
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