Product Operations Specialist, Servicing

Parafin(19 days ago)

RemoteFull TimeMedior$118,000 - $123,000Operations

About this role

Parafin is seeking a Servicing Specialist to support small business merchants by managing payment processes, resolving issues, and improving customer experience. The role involves operational problem-solving, collaboration across teams, and process optimization to ensure a smooth payment experience. It offers an opportunity to contribute directly to helping small businesses access financial tools through a fast-growing fintech startup.

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Required Skills

Payments
Billing
Customer Service
SQL
Data Analysis
ACH
Troubleshooting
Process Improvement
Fintech
Communication

About Parafin

www.parafin.com

Parafin is a financial technology company that provides embedded financing solutions designed for platforms to assist small businesses in accessing capital. Their offerings include flexible working capital solutions, a Spend Card that transforms customer spending into revenue, and a Pay Over Time service that allows businesses to manage costs through installment payments. By leveraging AI-powered underwriting and seamless integration, Parafin aims to enhance the customer experience, helping partners grow while enabling small businesses to thrive.

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