Quality Assurance
JLL(8 days ago)
About this role
JLL is seeking a Quality Assurance and Complaints Handling Specialist to ensure the quality of operations and enhance customer satisfaction. The role involves monitoring interactions, conducting audits, handling escalated complaints, and analyzing feedback to drive continuous improvement.
Required Skills
- Quality Assurance
- Customer Service
- Complaint Handling
- Performance Metrics
- CAFM Software
- Auditing
- Problem Solving
- Communication
- Customer Feedback
About JLL
jll.comJLL (Jones Lang LaSalle) is a leading professional services firm specializing in commercial real estate and investment management. The company provides a comprehensive range of services to owners, tenants, and investors, addressing their property needs on a national and global scale. With a focus on innovative and intelligent solutions, JLL aims to tackle complex real estate challenges and create better futures within the industry. Their expertise spans various sectors, including advisory, leasing, property management, and capital markets.
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