Customer Success Lead

Townsquare Interactive(11 days ago)

Charlotte, NCOnsiteFull TimeJunior$44,000 - $56,000Customer Success

About this role

A Customer Success Lead at Townsquare Interactive is responsible for building strong relationships with small business clients, providing expert support to maximize their marketing investments, and driving client retention and satisfaction. The role involves engaging with clients daily through calls and support tickets to ensure their success with the company's digital marketing platform.

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Required Skills

Customer Success
Relationship Building
Digital Marketing
SEO
Client Support
Communication Skills
Problem Solving
CRM
Account Management
Marketing

Qualifications

Bachelor’s Degree

About Townsquare Interactive

townsquareinteractive.com

Townsquare Interactive is a Charlotte, NC–based company that provides a business management platform combined with digital marketing services. They offer web design, SEO, social media, local search and other marketing solutions alongside tools to run and grow a business from a single platform. Targeting small and local businesses, Townsquare blends software and expert services to help clients attract customers, manage online reputation, and streamline operations. The company emphasizes measurable growth and local-market performance.

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