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Customer Success Management Principal at Amadeus IT Group - ApplyBlast

Customer Success Management Principal

Amadeus IT Group

5 months ago

Barcelona, Spain

Hybrid

Full Time

Senior

0 applicants

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About this role

This Principal Customer Success Management role is based in Barcelona and focuses on supporting high-value hotel clients using Amadeus solutions. The position involves acting as a trusted advisor to drive product adoption, manage the full customer lifecycle, and align strategic guidance with client needs. The role consolidates regional transformation efforts to position the CSM as a key consultant who combines technical expertise with business strategy.

Responsibilities

Own and manage a portfolio of strategic hotel accounts
Act as a trusted advisor to drive product adoption
Secure renewals and identify upsell and cross-sell opportunities
Collaborate with sales teams to expand client accounts
Analyze customer data to deliver value-driven business reviews

Skills

Qualifications

Bachelor's Degree

About Amadeus IT Group

amadeus.com

Headquarters

Madrid, Community Of Madrid, Spain

Company Size

10001+ employees

Founded

1987

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Discover how Amadeus' platform and technology help airlines, travel agencies, hotels and others connect, do business, and deliver better travel experiences.