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Customer Success Manager - CSM at Hewlett Packard Enterprise - ApplyBlast

Customer Success Manager - CSM

Hewlett Packard Enterprise

6 days ago

4.8 on Glassdoor

Istanbul, Istanbul, Turkey

Onsite

Full Time

Senior

0 applicants

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About this role

The Customer Success Manager (CSM) at Hewlett Packard Enterprise serves as a key point of contact for strategic accounts, guiding clients through their digital transformation journey to maximize the value of HPE solutions. This role focuses on driving customer adoption, identifying upsell and cross-sell opportunities, and ensuring successful contract renewals to enhance customer lifetime value. The CSM collaborates with internal teams and sales specialists to align service adoption with client business objectives and optimize the overall customer experience.

Responsibilities

Drive usage growth and upsell sales motion within designated accounts
Develop and maintain Customer Success Plans outlining business goals and outcomes
Mitigate risks and manage escalations for complex customer issues

Skills

Qualifications

Customer Success Manager Foundation CertificationHPE GreenLake ATP certificationMBA

About Hewlett Packard Enterprise

hpe.com

Headquarters

The Woodlands, Texas, United States

Company Size

10001+ employees

Founded

1939

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Discover HPE edge-to-cloud, enterprise compute IT, data, and security solutions. Learn how HPE empowers digital transformation through AI and sustainability.