Customer Success Manager, Enterprise

Bridgit(2 months ago)

CanadaOnsiteFull TimeSenior$115,920 - $156,570 (estimated)Customer

About this role

A Customer Success Manager at the enterprise level builds and maintains long-term relationships with large corporate clients, ensuring their needs are met and they receive value from services provided. The role involves understanding client requirements and working across teams to support customer satisfaction and retention.

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Required Skills

Customer Success
Account Management
Client Relationships
CRM
Communication

About Bridgit

hellobrigit.com

Ada is an AI-powered customer service automation platform that enables brands to deploy scalable self-service chatbots across websites, apps, and messaging channels. It emphasizes a no-code/low-code builder for rapid bot deployment, with AI-driven responses and seamless handoffs to human agents when needed. The platform provides robust analytics and integrations to track bot usage, performance, and impact on support metrics. Companies adopt Ada to improve response times, boost first-contact resolution, and reduce support costs while delivering consistent, personalized customer experiences.

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