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Customer Success Manager, Enterprise at ServiceTitan - ApplyBlast

Customer Success Manager, Enterprise

ServiceTitan

4 months ago

3.4 on Glassdoor

Hybrid

Full Time

Senior

0 applicants

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About this role

As an Enterprise Customer Success Manager for Max at ServiceTitan, you will manage a curated portfolio of strategic, growth-oriented customers focused on end-to-end automation. You will serve as an executive-facing advisor, developing Success Plans and conducting business reviews to drive measurable outcomes in leads, booking rates, and ticket value. The role requires onsite field partnerships, deep operational understanding, and collaboration with internal product and specialist teams to ensure premium customer experiences.

Responsibilities

Own a portfolio of 20 high-growth Max customers with executive visibility.
Develop and maintain Executive Success Plans linking automation to growth goals.
Conduct strategic onsite visits and in-person business reviews with leadership.
Mitigate portfolio risks and leverage usage data for expansion strategies.
Partner with Max Specialists to ensure seamless onboarding and activation.