Customer Success Manager I - SMB
Podium(1 month ago)
About this role
Podium is a company focused on AI-powered customer engagement solutions for local businesses. They develop AI employees that help convert conversations into revenue, with a strong emphasis on customer success, retention, and growth. The company champions innovation in AI and offers a dynamic environment for career advancement.
Required Skills
- Customer Success
- CRM
- SaaS
- Communication
- Problem Solving
- Software Knowledge
- Customer Feedback
- Retention
- Upselling
- Relationship Building
About Podium
podium.comPodium is an AI-powered lead generation and customer interaction platform that helps local and multi-location businesses capture, qualify, and convert more leads through conversational messaging and automation. It centralizes customer communications (text, webchat, and a unified inbox), automates follow‑ups and lead routing, and includes tools for managing reviews and payments. Companies use Podium to speed responses, improve local reputation, and drive higher conversion and revenue from inbound leads.
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