Customer Success Manager (SMB)

Nory

1 day ago

3.4 on Glassdoor

Hybrid

Full Time

Senior

0 applicants

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About this role

Nory, a hospitality technology company, is seeking a Senior Customer Success Manager to manage SMB customers across EMEA, ensuring customer retention, satisfaction, and long-term loyalty. The role involves building success plans, developing champions, resolving issues, and collaborating with product and operations teams to improve customer experience.

Skills

About Nory

nory.ai

Industry

Technology

Nory is an AI-driven restaurant management software designed to revolutionize the restaurant industry by streamlining operations and enhancing decision-making. The platform integrates various management features, including workforce management, inventory control, and payroll processing, all aimed at boosting profitability and operational efficiency. Restaurant owners benefit from real-time data analytics and predictive insights, enabling them to reduce costs, cut waste, and improve overall performance. With a focus on assisting both independent brands and multi-location enterprises, Nory helps clients achieve significant operational transformations, making it a vital tool for those in the hospitality sector.