Customer Success Manager I

Box(1 month ago)

HybridFull TimeMedior$92,000 - $115,000Customer Success

About this role

This role is a post-sales customer-facing position at Box focused on supporting SMB accounts and ensuring customers realize value from the Box platform. The person will act as the customer advocate within the company and collaborate across teams to inform product and service decisions. The role is aligned with Box’s AI-first culture and contributes to long-term customer success and retention.

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Required Skills

Account Management
Customer Engagement
Relationship Building
Product Knowledge
Planning
Adoption
Churn Mitigation
Business Reviews
Change Management
Risk Tracking

+9 more

Qualifications

Bachelors Degree

About Box

box.com

Box is a cloud content management and file-sharing platform that helps organizations securely store, manage, and collaborate on files across devices and teams. It provides secure file sharing, content lifecycle and workflow automation, metadata/search, e-signature and analytics, and enterprise-grade security and compliance controls (encryption, DLP, CASB, SOC/ISO/HIPAA support). Box integrates with major productivity and business apps (Microsoft 365, Google Workspace, Salesforce, Slack), and exposes APIs and developer tools so companies can build custom apps and embed secure content services into their workflows. Companies choose Box for centralized governance, scalable cloud storage, and secure collaboration across distributed workforces.