Senior Customer Success Manager
Algolia(1 month ago)
About this role
Algolia is hiring a Customer Success Manager to ensure customers realize value from its AI Search platform and to act as their advocate within the company. The role partners with sales and solutions teams to support customer outcomes, drive adoption and long-term relationships, and provide feedback to improve the product and services. The position emphasizes customer-focused impact, cross-functional collaboration, and contributing to retention and expansion.
Required Skills
- Customer Adoption
- Product Training
- Technical Guidance
- Recommendations
- Feature Adoption
- ROI Documentation
- Churn Prevention
- Account Expansion
- Churn Analysis
- Issue Resolution
+8 more
About Algolia
algolia.comAlgolia is a search-and-discovery SaaS that provides fast, reliable, AI-powered search infrastructure for developers and enterprises. It exposes hosted APIs, SDKs, and UI libraries to build relevance-tuned, typo-tolerant, instant search experiences across web and mobile, supporting features like ranking, personalization, analytics, and vector/semantic search. Algolia also offers recommendations, A/B testing and relevance-tuning tools, plus a global edge infrastructure and integrations to keep latency low at scale. Companies use Algolia to deliver high-quality search and discovery that boosts engagement and conversion.
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