Customer Success Manager CRM (Northeast)
Tekion(1 month ago)
About this role
A Customer Success Manager (CRM) at Tekion focuses on ensuring dealership customers realize value from the Tekion CRM platform and driving product adoption across the automotive retail ecosystem. The role involves synthesizing customer insights to inform product enhancements and partnering with internal teams to support customer outcomes and satisfaction.
Required Skills
- Account Management
- Relationship Building
- Customer Advocacy
- Churn Mitigation
- Data Analysis
- Process Optimization
- Cross-Functional Collaboration
- Product Feedback
- Troubleshooting
- Travel
About Tekion
tekion.comTekion is a cloud-native automotive retail platform (Automotive Retail Cloud — ARC) that unifies dealership operations on a single SaaS stack. It combines core DMS, CRM, digital retail, service/parts, and analytics with modern APIs and real‑time data to replace fragmented legacy systems. Dealers, retailers and OEMs use Tekion to streamline workflows, improve customer experience, and gain faster insights across the entire automotive retail lifecycle.
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