Customer Success Manager (Japan)
BitGo(1 month ago)
About this role
BitGo is hiring a Customer Success Manager based in Japan to support institutional clients across the APAC region. The role focuses on nurturing client relationships, driving platform adoption, and ensuring customers achieve their business outcomes through cross-functional collaboration. The CSM will act as a strategic advisor and partner with Sales, Engineering, Product, and Support to enhance the customer experience and long-term success.
Required Skills
- Customer Success
- Account Management
- Relationship Building
- Strategic Planning
- Data Analysis
- Stakeholder Engagement
- Renewal Management
- Upselling
- Onboarding
- Product Feedback
+5 more
About BitGo
bitgo.comBitGo is a digital asset infrastructure company that provides enterprise-grade security, custody, and operational services for cryptocurrencies and tokens. Its platform includes multi-signature wallets, institutional custody through a regulated trust, APIs and integrations for settlement, staking, and liquidity, plus insurance and compliance tooling. Trusted by exchanges, asset managers, and fintechs, BitGo focuses on secure key management, developer-friendly integrations, and regulatory-ready solutions to help institutions store, move, and manage digital assets at scale.