Customer Success Manager (Los Angeles, CA)

Spin Technology(12 days ago)

HybridFull TimeMedior$120,000 - $120,000Customer Success

About this role

Spin.AI is seeking a Customer Success Manager to proactively engage with customers, understand their needs, and ensure they derive maximum value from the company's SaaS security products. The role involves fostering long-term relationships, onboarding, training, and collaborating with internal teams to support customer success.

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Required Skills

CRM
Customer Success
SaaS
Data Analysis
Customer Onboarding
Troubleshooting
Account Management
Product Knowledge
Communication
Analytics

About Spin Technology

spin.ai

Spin.AI (formerly SpinOne) is an AI-driven SaaS security platform that protects mission‑critical cloud applications through automated backup, real‑time ransomware detection and response, and SaaS security posture and data security posture management (SSPM/DSPM). It offers automated (3x daily) backups with fast, granular restores and policy‑based controls to prevent data loss, insider threats, misconfigurations, and risky apps across Google Workspace, Microsoft 365, Salesforce, and Slack. Delivered from a single dashboard, Spin.AI centralizes visibility, remediation, and compliance workflows to reduce downtime, simplify security operations, and lower SaaS-related risk and costs. Enterprise IT and security teams use it to meet recovery, compliance, and cyber‑resilience requirements for SaaS environments.

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