Customer Success Manager

FOSSA(2 days ago)

RemoteFull TimeSenior$120,000 - $160,000Customer Success

About this role

FOSSA is seeking an experienced Customer Success Manager to cultivate long-term relationships with key clients, ensuring they derive maximum value from the company's software supply chain management platform. The role involves guiding customers through onboarding, expansion, and renewal processes, while collaborating with technical teams to deliver complex integrations.

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Required Skills

Customer Success
Account Management
SaaS
Technical Support
Relationship Building
CRM
Open Source
Communication
Collaboration
Retention

About FOSSA

fossa.com

FOSSA is a software supply‑chain management platform that helps teams discover and track the open source components in their code to manage license compliance, security, and quality. It automates scanning and policy enforcement across third‑party dependencies so organizations can apply consistent security, licensing, and quality standards. Developers, security, and legal teams use FOSSA to gain visibility into open‑source risk, maintain compliance, and integrate controls into CI/CD and developer workflows.

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