Customer Success Manager - Mid-Market
Darktrace(1 month ago)
About this role
A Customer Success Manager at Darktrace owns a portfolio of named enterprise accounts, supporting customers through the post-sale lifecycle to maximize value from Darktrace’s AI-driven cybersecurity platform. The role focuses on driving adoption, retention, and expansion while collaborating closely with sales, technical resources, and threat analysts. This position is part of the Customer Success organization at a global cybersecurity company.
Required Skills
- Customer Success
- Account Management
- Renewals
- Upselling
- Cross Selling
- Presentation Skills
- Communication
- Time Management
- Mentoring
- Stakeholder Management
About Darktrace
darktrace.comDarktrace AI interrupts in-progress cyber-attacks in seconds, including ransomware, email phishing, and threats to cloud environments and critical infrastructure.
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