Customer Success Manager, Public Sector & Defence

The Customer Success Manager, Public Sector & Defence at Cohere is tasked with leading strategic relationships with Canadian government and defense organizations to ensure successful AI adoption and implementation in highly regulated environments. This role involves managing key accounts, building trusted relationships with senior stakeholders, guiding organizations through the AI deployment lifecycle, and ensuring compliance with security and privacy regulations. The manager will also advocate for customer needs within the company, collaborate across teams for technical implementation, and contribute to the development of public sector-specific offerings.