Customer Success Manager - SaaS
NetDocuments
About this role
NetDocuments is hiring an Onboarding Customer Success Manager based in the New York area to join the Customer Success team. The role supports legal-industry clients using NetDocuments’ cloud content management platform and focuses on driving successful adoption and long-term customer satisfaction. The position reports to the Senior Manager, Customer Success and collaborates with sales, product, and services teams to support customer outcomes.
Skills
Qualifications
About NetDocuments
netdocuments.comNetDocuments is a cloud-native document and email management platform built for law firms and legal departments. It delivers secure, compliant, anywhere-accessible storage and automation to simplify document lifecycle tasks like email filing, search, collaboration, versioning, and records governance. The platform aims to save time, reduce costs, and mitigate risk by centralizing content, controls, and auditability. Legal teams choose NetDocuments for scalable cloud delivery, regulatory compliance features, and tighter document security.
Recent company news
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About NetDocuments
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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View leadership team, funding history,
and employee contacts for NetDocuments.
Salary
$70k – $80k
per year