Customer Success Manager - SaaS
NetDocuments(2 months ago)
About this role
NetDocuments is hiring an Onboarding Customer Success Manager based in the New York area to join the Customer Success team. The role supports legal-industry clients using NetDocuments’ cloud content management platform and focuses on driving successful adoption and long-term customer satisfaction. The position reports to the Senior Manager, Customer Success and collaborates with sales, product, and services teams to support customer outcomes.
Required Skills
- Client Management
- Gainsight
- Adoption
- Retention
- Expansion
- Business Reviews
- Data Analysis
- Documentation
- Enablement
- Legal Expertise
+4 more
Qualifications
- Bachelor’s Degree in Business
About NetDocuments
netdocuments.comNetDocuments is a cloud-native document and email management platform built for law firms and legal departments. It delivers secure, compliant, anywhere-accessible storage and automation to simplify document lifecycle tasks like email filing, search, collaboration, versioning, and records governance. The platform aims to save time, reduce costs, and mitigate risk by centralizing content, controls, and auditability. Legal teams choose NetDocuments for scalable cloud delivery, regulatory compliance features, and tighter document security.