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Customer Success Manager, Scaled at IP Fabric - ApplyBlast

Customer Success Manager, Scaled

IP Fabric

3 months ago

3.8 on Glassdoor

Prague, Czech Republic

Hybrid

Full Time

Senior

0 applicants

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About this role

IP Fabric is seeking a Scaled Customer Success Manager to own a large portfolio of mid-tier enterprise network accounts. This role involves building automated engagement programs, managing the full renewal cycle through channel partners, and providing technical guidance to drive adoption and retention. The successful candidate will collaborate cross-functionally with Sales, Product, and Solution Architects to forecast renewals and feed customer insights back into product development.

Responsibilities

Own end-to-end engagement models for a large mid-tier account portfolio
Manage the full renewal cycle and coordinate with channel partners
Monitor customer health signals and usage trends to prioritize actions
Provide technical guidance on network automation and infrastructure
Forecast renewals accurately and maintain clean pipeline data

Skills

About IP Fabric

ipfabric.io

Headquarters

Boston, Massachusetts, United States

Company Size

51-200 employees

Founded

2015

View Profile

IP Fabric provides network assurance and automation software that creates a digital twin of enterprise networks to model topology, validate configurations, and analyze changes. Its platform helps IT and security teams improve network visibility, troubleshoot issues, and reduce operational risk.